Refund policy

Last Updated: [22-04-2026]

Welcome to ClickCart. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

🔁 Returns

You may request a return within 7 days from the date of delivery.

To be eligible for a return:

The item must be unused and in original condition

The item must be in its original packaging

Tags (if applicable) must be intact

Proof of purchase is required

Non-returnable items include:

Sale or discounted items

Personal care products (if used)

Customized or made-to-order items

💰 Refunds

Once we receive and inspect your returned item:

We will notify you about the approval or rejection of your refund

If approved, your refund will be processed within 5–7 business days

Refunds will be issued via the original payment method or through bank transfer / Easypaisa / JazzCash

🚚 Shipping Costs

Customers are responsible for return shipping costs (for change of mind)

If the product is damaged, defective, or incorrect, ClickCart will cover the return shipping cost

Original delivery charges are non-refundable

🔄 Exchanges

If you wish to exchange an item (e.g., size or color):

Request must be made within 7 days

Exchanges are subject to product availability

Additional shipping charges may apply

⚠️ Damaged or Incorrect Items

If you receive a damaged or wrong item:

Contact us within 48 hours of delivery

Provide clear photos as proof

We will offer a free replacement or full refund

❌ Order Cancellation

Orders can be canceled before they are dispatched

Once dispatched, cancellation is not possible

📩 Contact Us

If you have any questions or need assistance:

📧 Email: support@clickcart.pk

📞 Phone/WhatsApp: [03014779920]

💡 Note

At ClickCart, we are committed to providing a smooth and trustworthy shopping experience with fair and transparent policies.

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